Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The personal information we collect may include recipient and your :

• Name • Telephone Number • Mobile Number • Delivery Address • Billing Address • Email Address

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may provide your information to our third party partners for marketing or promotional purposes. We will never sell your information.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@oneflorist.com.my.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to No.2-10, Jalan Sagu 29, Taman Daya, 81100 Johor Bahru, Johor.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cancellation must be made at least 1 working day before the requested day of delivery. In the event the order is delivered, cancellation will not be allowed. In cases which you request for custom made design to fulfill your order, once purchased, only 50% of your order value is refundable.  for cancellation , please email us at info@oneflorist.com.my.

Return
if not satisfied with your order, kindly call us at +6018-7793080 (Mon-Sun, 9:00 AM - 8:00 PM) or email to info@oneflorist.com.my. within 24 hours of receiving your order.

For perishable items (fresh flower and cake ), grace period for return is within 24 hours of receiving your order.

For non-perishable ( balloon) products, grace period for return is within 48 hours of receiving your order.

Product must returned with original condition, quantity and packaging to our retail shop at 16, Jalan Seri Orkid 1, Taman Seri Orkid, 81300 Skudai Johor, Malaysia.

Refund
We will issue a refund for your order within 14 days of receipt of your refund request.

By placing an order on this website, you are agreeing to the following terms and conditions:

Delivery of your order

We provide same day deliveries for orders confirmed before 1:00 PM. Order placed after 1:00 PM will be delivered the following day or any other day as selected by the customer on the cart page.

Changes to your order

If you wish to make any changes your order, please do so by contacting us at sales@oneflorist.com.myor via phone +6018-7793080 (Mon-Sun, 9 AM - PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to updating the delivery address and in relation to card messages) if changes are requested 24 hours before the intended delivery day.

Product and Substitution Policy

All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfil all requests to the best of our ability. For simple requests like changing the colour of the flower from say, red to white, please inform us via phone 03-3099 2323 (Mon-Sat, 9:00 AM - 6:00 PM) / email (sales@oneflorist.com.my) and will try to accommodate the request subject to the availability of the colour.

Payments

We accept bank online transfer

Prices and Additional Charges

All prices excluded delivery charges.

Delivery policy

Flower deliveries can be done on Mondays to Sundays, from 10 am to 6 pm, covering area include Southern Johor Malaysia only . Flower delivery service is provide by our in-house dispatch man instead of Third-party delivery company . To maintain a fast and efficient delivery, please ensure that your recipient is present at the address provided to receive the flowers. If receiver unavailable, we will pass to anyone in the premise. If in case there is no one at the address stated, we will return the items back to our retail shop at 16,  Jalan Seri Orkid 1, Taman Seri Orkid, 81300 Skudai Johor, Malaysia and a notification will be sent to you. Shall there be need for a re-delivery, a re-delivery fee will be charged depending on your recipient’s location and also subjected to flower condition. No refunds and replacement flower will be delivered, if the flowers have wilted after being sent back to us due to recipient unavailable.