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    Policy

     
    Privacy Policy  
    We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
     
    Security
     
    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
     
    What we collect?  
    The personal information we collect may include recipient and your :
    • Name
    • Telephone Number
    • Mobile Number
    • Delivery Address
    • Billing Address
    • Email Address
     
    What we do with the information we gather  
    Uses of Information
    You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
    • To deliver products that you purchase from our website.
    • To inform and update you on the delivery of the product and for customer support purposes;
    • To provide you with relevant product information;
    • To process your orders and to provide you with the services and information offered through our   website and which you may request;
    • To allow us to administer your registered account with us;
    • To conform to legal requirements or comply with legal process;
    • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com). 
     
    How we use cookies?  
    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
     
    Links to other websites  
    Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
     
    Controlling your personal information  
    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].
    • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
     
    Order Cancellation  
    • Cancellation must be made at least 1 working day before the requested day of delivery.
    • In the event the order is delivered, cancellation will not be allowed.
    • In cases which you request for custom made design to fulfill your order, once purchased, only 50% of your order value is refundable.
    •  for cancellation , please email us at [email protected].
     
    Refund & return policy  
    Return
    if not satisfied with your order, kindly call us at +6018-7793080 (Mon-Sun, 9:00 AM - 8:00 PM) or email to [email protected]. within 24 hours of receiving your order.

    For perishable items (fresh flower and cake), grace period for return is within 24 hours of receiving your order.

    For non-perishable (balloon) products, grace period for return is within 48 hours of receiving your order.

    Product must returned with original condition, quantity and packaging to our retail shop at 16, Jalan Seri Orkid 1, Taman Seri Orkid, 81300 Skudai Johor, Malaysia.

    Refund
    We will issue a refund for your order within 14 days of receipt of your refund request.
     
     
    Terms & Conditions  
    By placing an order on this website, you are agreeing to the following terms and conditions:
     
    Delivery of your order
    We provide same day deliveries for orders confirmed before 1:00 PM. Order placed after 1:00 PM will be delivered the following day or any other day as selected by the customer on the cart page.
     
    Changes to your order
    If you wish to make any changes your order, please do so by contacting us at [email protected] via phone +6018-7793080 (Mon-Sun, 9 AM - PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to updating the delivery address and in relation to card messages) if changes are requested 24 hours before the intended delivery day.
     
    Product and Substitution Policy
    All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower or wrapping, kindly please call us via +6018-7793080 (Mon-Sun, 9:00 AM - 8:00 PM) or email to [email protected]. We will try to accommodate the request subject to the availability of the color. Each flower is unique in its own natural way. They vary in shape, size and colour and as much as we try to replicate our designs for each other, we might not be able to produce exactly identical ones. We seek your understanding if there is any slight difference in your order and we hope that you will enjoy your flowers in its beautiful natural form.
     
    Payments
    We accept bank online transfer
     
    Prices and Additional Charges
    All prices excluded delivery charges.
     
    Delivery policy
    Flower deliveries can be done on Mondays to Sundays, from 10 am to 6 pm, covering area include Southern Johor only . Flower delivery service is provide by our in-house dispatch man instead of Third-party delivery company .

    To maintain a fast and efficient delivery, please ensure that your recipient is present at the address provided to receive the flowers. If receiver unavailable, we will pass to anyone in the premise. If in case there is no one at the address stated, we will return the items back to our retail shop at 16,  Jalan Seri Orkid 1, Taman Seri Orkid, 81300 Skudai Johor, Malaysia and a notification will be sent to you. Shall there be need for a re-delivery, a re-delivery fee will be charged depending on your recipient’s location and also subjected to flower condition. No refunds and replacement flower will be delivered, if the flowers have wilted after being sent back to us due to recipient unavailable.